FAQ

ORDERS

WHAT’S MY ORDER STATUS?

If you have an Wellness Lab account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at info@bodywellnessbeauty.com and we’d be happy to provide you an update.

HOW DO I CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at info@bodywellnessbeauty.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

CAN I EXCHANGE MY ORDER?

We are currently not set up for exchanges. Please email us at info@bodywellnessbeauty.com or call us to get a return started. Then a new order can be placed for another item.

I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free when the order exceeds €45.

WHAT IS THE WELNESS LAB RETURN POLICY?

We will gladly accept unaltered or unused merchandise in sellable condition for a full refund within 14 days of purchase. We do not accept returns for Wellness Lab purchases or 3rd party retailers.

WHEN WILL I RECEIVE MY REFUND?

Please allow 14 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

PRODUCTS

ARE ALL YOUR PRODUCTS CRUELTY FREE?

We are very conscious about the pain and stress animals experience when being tested on. Therefore, we have agreed to never do animal testing. We believe that all creatures have a basic moral right to have a respectful treatment.

ARE ALL PRODUCTS SUITABLE FOR VEGANS?

Yes, all of our products are completely vegan and are therefore suitable for vegans!

ARE ALL YOUR PRODUCTS HYPOALLERGENIC?

Since there is no internationally recognised definition of hypoallergenic, we can’t make any claims on this. However, we do use ingredients that are carefully selected for their high levels of purity and consumer safety. All of our products are rigorously tested for safety and comply with strict international safety laws.

DO WELLNESS LAB PRODUCTS COME IN REUSABLE PACKAGING?

All Wellness Lab products are delivered in reusable or recyclable packaging to make sure there is as little waste as possible.